Frequently Asked Questions

1. Where can I buy TeTika® skin care products?

TeTika® products can currently be purchased in Store in the Cook Islands or online at www.tetika.co.ck.ck. See the Distributors tab for a full list of outlets. 

2. How can I become a Friend of TeTika®?

To receive special TeTika® offers and promotions, you can “like” TeTika® through Facebook. Share your story with us, evaluate products and become a part of the TeTika® tribe! https://www.facebook.com/tetikaskincare

3. Can TeTika® products be used on sensitive skin?

TeTika® products contain only the finest of natural ingredients, with special care taken to avoid any materials that may cause irritation. An independent US-based laboratory has classified the Eye Serum as practically non-irritating. All products have also been used extensively by volunteers as part of our testing.

4. How often should I be using a facial exfoliant?

The TeTika® Face Wash and Polish is a gel exfoliant which can be used daily. It combines Jojoba beads suspended in lactic acid to thoroughly cleanse, remove impurities and refine your skin. With cooling Aloe Vera juice, Lemon Myrtle and the smoothing action of Pearl powder, the gel will leave your skin feeling rejuvenated, radiant and soft. 

For normal, dry or oily skin it is recommended that the gel be applied liberally to the face and décolletage while in the shower. For best results, the lightly foaming gel should be gently massaged with fingertips, especially around the nose, chin, forehead and chest. Rinse well before drying. 

For sensitive or fine skin, it is recommended that the gel is padded onto the face and that rubbing is avoided.

5. Will my skin break out if I start using the TeTika® Face and Body Oil?

It is no secret that people of the South Pacific have beautiful skin. This is, in part, because Polynesians use oils, or oil-based lotions, as part of their beauty routine. Naturally, humidity also assists in moistening their skin.

Your skin may undergo some subtle adjustment when you first start using oil on your face, but ultimately it will be less likely to break out and have clogged pores. Your skin will start to rebalance its own oil production over time and will become younger-looking. 

TeTika® Face and Body Oil contains a massive 15 per cent of bioactive Cook Islands oils. It is a light, fast-absorbing blend, combining Camellia, Almond, Tamanu and Coconut oils. The Face and Body Oil is rich in antioxidants, minerals, vitamins, fatty acids and other nutrients. Formulated to combat skin dryness and support elasticity, the Face and Body Oil contains ingredients of the camomile plant with non-irritant and anti-inflammatory properties. 

The oil works by deeply penetrating the skin and delivering valuable nutrients. With regular use, the skin becomes softer, smoother, more radiant, and has a wonderful, youthful glow.

6. Are TeTika® products tested on animals?

US-based laboratory tests have confirmed that TeTika® products are non-irritant and will suit the most sensitive of skins. They have also been used extensively by volunteers as part of our testing. They are not tested on animals.

7. Are TeTika® products free of parabens?

At TeTika®, we do not believe in using parabens to preserve our skin care range. We have extensive knowledge about natural preservation and have created products that are safe for your skin and free of harmful chemicals commonly found in other skin care brands. We use potent biological ingredients with known antibacterial, antifungal and antimicrobial properties. We make sure that TeTika® products are created in a way that makes them less susceptible to spoilage.

In addition, all our products are packaged in state-of-the-art airless containers or tubes, minimising exposure to light and other harmful environmental factors. 

8. When will TeTika® bring out an extended range?

Even before launching the first eight TeTika® products, the creator of the skin care range was diligently selecting new raw materials, including plant extracts, to accompany the Bioactive Cook Islands Oils and create the next generation of TeTika® products.   

9. How long does it take to process my order?

All online purchases will be processed within 48 hours, if they are received on weekdays. Orders placed on weekends will begin being processed on the next working day. For standard shipments to metropolitan areas please allow three to five days for delivery. For shipment to rural or remote areas in Australia please allow seven to 10 working days.

10.  How much does it cost to get my product delivered?

Any orders under $160NZD will be charged $35.00 

11. Can I use a post office box as a delivery address?

Yes. Standard deliveries can be shipped to post office boxes.

12. Can I track my order?

Our online shopping cart will send an automated response once your order has left our warehouse. 

13. What is TeTika® policy for returning goods?

At TeTika®, we pride ourselves on the quality of our products and hope you enjoy them too. However, we understand that there may be occasions when you need to return a product. Please take a moment to review our return of product policy.

For all purchases made online, through www.tetika.co.ck, we will gladly refund products that have been minimally used, less shipping and handling fees. To qualify for a refund on promotional products, your returned goods must include any gift with purchase and your packing slip or invoice. Refunds will be authorised up to 30 days after purchase. If you don’t have the packing slip or invoice, please email us to get an authorisation code.

Authorisation code: To qualify for an authorisation code for returning products, please provide your name, contact details and proof of purchase, along with the product that you are returning. Please allow two to four weeks for processing the returned goods. TeTika® is not responsible for lost shipments and will not replace or refund any product that has been provided as a gift or non-cost promotional product. 

All products purchased from retailers will need to be returned to the point of purchase. Return policies of retailers may differ from those of TeTika®.